The Product Marketing Manager as a Plate Spinner Extraordinaire

February 10, 2010

Fellow marketing blogger Daphne Rose recently posted a smart, quick read on the seven characteristics of a great marketer. Of the seven characteristics Daphne Rose noted, I really liked the analogy she drew between product marketers and plate spinners from the legendary Ed Sullivan Show. I am old enough (barely old enough – honest!) to vaguely recall watching plate spinner Erich Brenn in 1969, available in this YouTube video:

Daphne Rose commented, “Like the plate spinners on the old Ed Sullivan show, GMs are gifted time managers. It’s second nature for them to keep everything in motion – successfully.” I agree for the most part, except that time management is not inate, it is/can be learned.  Reflecting further on the idea of the product marketer as a plate spinner I came up with some more observations beyond time management I hope you enjoy and ring true to you…

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“Everything I Know About Business (and Life) I Learned From…Poker? Or Maybe Slaying Dragons…?

January 23, 2010

Quick! Think of a subject; any subject. Now think of any kind of game/pastime/hobby. Got it? You’ve just completed a Mad Lib:           

Everything I know about        [subject]          

I learned from      [game/etc.]      .          

You just might have a new best-selling book (or at least a blog post) topic now!            

Ever since Robert Fulghum wrote about everything he learned in kindergarten, it seems like there is a lot of writing out there with a similar “Everything I know about…” theme – lots of it snarky parody, but many clever writings, too.    

I thought about this after reading “Everything I Know About Business I Learned from Poker,” written by Zappos CEO Tony Hsieh, an idea appearing in the What Matters Now e-book (compiled by Seth Godin), which I just wrote about here. Tony Hsieh provides a clever explanation how poker has taught him about financials, strategy, education and culture, excerpted from Tony Hsieh’s excellent blog.  (As I have mentioned before, any company whose CEO is writing an informative, thought-provoking blog has a competitive advantage in leadership).  

Still, it’s easy to take the idea too far: unlike business, poker has a much higher level of luck that can’t be reduced through proactive work (think effective product marketing and management, etc.). In poker, it’s often better to be “lucky” than “good”!

Today poker is very widely regarded as very “cool.” That said, I have a great deal of respect for someone willing to share an “Everything I know…” insight using a game, pastime, hobby, etc. that is, well, definitely not perceived as “cool” by popular culture.            

For that I wish to honor Chad Henderson of Oklaholma City: Everything he needs to know about life he learned from…Dungeons and Dragons.  (Thanks to BoingBoing for their original posting on this.)     Read the rest of this entry »


What Matters Now: “Glittering Paragraphs” of Bright Ideas

January 19, 2010

Anybody can have ideas – the difficulty is to express them without squandering a (stack) of paper on an idea that ought to be reduced to one glittering paragraph. - Mark Twain

Photo by: cayusa (Flickr CC)

Thanks to Bruna Martinuzzi, author of The Leader as a Mench, for sending me just before the holiday break a copy of What Matters Now, a free e-book compiled by marketing author and visionary Seth Godin.

Over 70 authors, executives, and entrepreneurs each share an idea, using no more than a couple of “glittering paragraphs,” for you to think about and act upon in 2010 and beyond.

Among my personal favorites that are food for thought related to marketing and personal branding:

As much as I am an advocate for blogging, being networked on LinkedIn, etc., author and entrepreneur Howard Mann shares his idea on being too Connected:

There are tens of thousands of businesses making many millions a year that still haven’t heard of twitter, blogs or facebook…Have they missed out or is the joke on us?…More megaphones don’t equal a better dialogue…

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Marketing Business Intelligence Software Like…a 1980s Real Estate Seminar?

January 16, 2010

It’s no earth-shattering statement, nor is it a flattering commentary on our society: ads featuring attractive, provocative women have a proven track record selling everything from cars to beer to men’s fragrances to hokey get rich quick real estate plans, advertised on hilarious late night TV ads in the 80’s.

But can it sell Business Intelligence software?

Should it?

There is a video ad that seems to think so, which I stumbled upon via a fellow WordPress blogsite “Integrate the Clouds.”

The ad in question is here (SFW):

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Be a Dogged (Not Dog!) Product Marketer

December 14, 2009

Barbara Tallent is a former product marketing manager turned CEO, who today is co-founder of LiveBinders, a social bookmarking application. I first connected with Barbara Tallent about three years ago after reading her informative article, From Product Manager to CEO. The topic of advancing from product marketing and product management to the CEO office is a very popular topic on this blog.

Earlier this year Barbara led a thought-provoking webinar that asked the question, Why are there so few Great Product Managers?  Rymatech has a recording of this webinar on their very useful Product Management View website

In preparing for her webinar, Barbara Tallent interviewed six CEOs on a confidential basis to get their perspective on why there are so few great product managers. Much to her chagrin as a former product marketing manager, these CEOs were fairly jaded about the product marketing function: “I’ve never really worked with a great product manager,” one CEO told Barbara (and to think that CEO had worked with Barbara earlier in his career!). Others drolly mused, “Why aren’t there any great product managers?”

Another product manager turned CEO readily agreed that product marketing is “a really tough job,” for a number of reasons:

  • The CEO, VP Development, VP Sales and sales team, etc. all see small portions of the overall product marketing job and assume what they see is all the product marketer does.
  • Very few metrics – not all product marketers are judged based on sales success
  • Risk of being the “fall guy” – product marketers and managers might be blamed if some issues with the product and/or sales levels come up; going back to the familiar refrain that the PM/PMM has all the responsibility and none of the line authority.

OK, now here’s the good news: There is ample reward to go with the above risk. CEOs also viewed product marketing and management as a key source of future company leadership.

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Dale Carnegie: The World’s First Blogger! (Or: In Praise of Conversational Writing)

December 6, 2009

Source: Flickr (by Auntie P - Creative Commons)

November marked Dale Carnegie’s birthday (November 21, 1888) and also the anniversary of his death (November 1, 1955). While recently browsing the bookstore, I saw Dale Carnegie’s classic How to Win Friends and Influence People alongside another familiar book, The 7 Habits of Highly Effective People, Stephen R. Covey’s 1989 bestseller. I have read both books; while both books have much to offer, I hold one book in much higher regard than the other (I bet you can guess which one from this post’s title!).

Covey billed his book as a next generation self-improvement book above and beyond Dale Carnegie’s (complete with a “Goodbye, Dale Carnegie” quote of advance praise); and yet, Dale Carnegie’s venerable 1937 book has actually endured much better than 7 Habits over the last twenty years, thanks to Carnegie’s timeless, highly personable advice, wrapped in one of the first and best conversational writing books ever written.

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“I Love Tschotskes, Lots of Tschotskes” … Come on, Everybody Sing!

November 14, 2009
Google_Silly_Putty1

Source: Tamar Weinberg (Flickr CC), self-proclaimed Schwag (Swag) Addict.

Note: I categorized this post as product marketing, but this really falls under marketing communications… oh well… Also, to experience the full dry, wannabe-comedic effect of this post, imagine Andy Rooney is reading this post to you.

The quality of a trade show is highly inverse to the number of tschotske hunters trolling for swag.  I’ve manned trade shows where I basically spent the day “feeding the bears” (with tschotskes).  My former employer wisely chose not to return to that show.

I also recall another tradeshow, held in the same venue for two years in a row, in which a local fellow, making the most of his free exhibit hall pass, showed up both years explaining he collected ball point pens as a hobby and whether my company giving any away.  Sorry, no pens here, for either year. I am grateful that the two higher ed technology conferences I just returned from were the polar opposite of those mulligan events and highly worthwhile!

Still, whether you call them tschotskes, trash and trinkets, giveaways or swag, you want to give your visitors something at trade shows.  Ideally, you want your tschotske to be something of interest and useful, such that they want to keep it for a long time, and ideally of some direct relevance to your company.  Touring the booths at a recent conference, I came across a number of interesting tschotskes:

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Poor Communication can Scuttle Effective BI, Your Personal Brand, and a Simple Bus Ride

November 8, 2009

Simpsons_Bus_Driver1Some ten or twelve years ago I flew home from a trade show via TF Green Airport in Providence, RI instead of the usual Boston Logan Airport.  This small airport has (or at least had at the time) one large economy parking lot with shuttle buses.

You were supposed to give the bus driver the number of your bus stop near your car.  Running late, I rushed to catch my departing flight and didn’t make note of the number, but I knew where I was in relation to the entire lot.

“Excuse me,” I said to the bus driver, “but I don’t have my bus stop number. Can you just drop me off at whatever stop is near to the far right corner of the lot?”

“What’s the number?” grunted the bus driver.

“I don’t have the number.  But I know my car is near the far right corner of the lot from where we are right now.” 

A slightly louder grunt this time: “What’s the number?”

Huh…?! After one more similarly circular exchange I said, “Sir, any stop near the far corner of the lot will be just fine…”

One of my compadres from the trade show mercifully interjected with a stop number he knew was somewhat close to my car. The bus driver, now given “the number,” did silently acquiesce to stop there, his eyes forward. Note that there was no language barrier or misunderstanding. The driver could also hear me just fine. But he was simply locked into his own way of thinking to a degree beyond the pale. 

The way a person communicates is a major part of their reputation, and therefore, their personal brand.  I also suggest the vast majority of communication problems are caused by the personal baggage we bring to the table when communicating, known in sociological terms as conditional bias.   Read the rest of this entry »


“Balloon Boy” Fiasco Teaches a Personal Branding Lesson

October 18, 2009
Remix from Flickr photo (CC) by Salim Virji: http://flickr.com/photos/salim/

Remix of Flickr photo (CC) by Salim Virji: http://flickr.com/photos/salim/

Without bothering with further commentary on the theatre-of-the-absurd “Balloon Boy” fiasco, there is a worthwhile lesson here for personal branders.

In this instant media age, it is more possible than ever to gain immediate attention. The question is, what are we going to do with that attention? Gaining attention for the mere sake of gaining attention is, in effect, the spectacle-seeker’s oddball way to merely say, “I’ve got nothing.”

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Point/Counterpoint: Two Polar Opposite Managerial Styles & Personal Brands

October 11, 2009

The beginning of October marked the annual customer User Conference for my company, iStrategy Solutions. It was a pleasure to meet so many smart, enthusiastic customers I have been speaking with on the phone and via email for the last three months.

Since I traveled to BWI at the end of September and returned in early October, I had a chance to read AirTran’s September and October issues of its Go magazine. I found it interesting that the business author profiled in each issue so thoroughly and diametrically opposes the other.

George Cloutier, the founder of American Management Services, with a long record of successful business turnarounds to his credit, is the author Profits Aren’t Everything, They’re the Only Thing, profiled in the Go September issue. Meanwhile, the October issue of Go profiles the book ESPN the Company: The Story and Lessons Behind the Most Fanatical Brand in Sports by longtime consultant to ESPN Anthony F. Smith (scroll about halfway down each of these links to read each book and author profile).

How is this for disagreement, not to mention two very different personal brands, as summarized by Go magazine:

Source: PicApp.com

Source: PicApp.com

On Leadership:

George Cloutier: I am Your Work God! You want your employees to do what you say, not what they think.

Anthony F. Smith: Avoid the myth of single-person leadership. “Leadership is really a shared phenomenon…(Each ESPN executive) needed to surround themselves with other effective people who could fill in areas where they were not as skilled.”

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