Innovative Companies Don’t Have Employee “Sediment”

October 12, 2011

I got a chuckle from this recent tweet that called out a malapropism in another tweet clearly intended to comment on employee sentiment analysis. It’s an important type of text analytics (and a focus of my employer, Attivio) to analyze and discover “business signals” buried within online reviews, surveys, and other text-based opinion.

But, just as ‘many a truth is said in jest,’ many a truth can also be said by mistake as well: companies should monitor – and avoid – employee “sediment.” Doing so will help ensure an environment of innovation and free-flow of new ideas.

Somehow that ‘sediment’ gaffe triggered a memory (from ‘sediment’ to ‘dirt’ … ‘soil’ … plants) of an article I read some time ago about “potted plant syndrome” in the workplace. I couldn’t find the article I had in mind, but this article hits on the same idea:

There was a boss who complained that everyone around him was a “potted plant.” He couldn’t understand why his managers wouldn’t take charge of an idea or come up with solutions. In his management meetings, if a manager suggested how to handle a problem or come up with solution, he would tell them how they could do it better or differently. Or, he would argue that they were wrong. He didn’t realize he was killing commitment and innovation.

The boss was a one-person idea prevention department. People were tired of standing out with an idea only to get it shot down, so they stopped offering them, becoming “potted plants” – hence my employee ‘sediment’ line of thought.

And now a quick story…

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Product Managers and Marketers: Ever Feel Like You’re Being Treated Like “The Fighter”?

June 7, 2011

Source: The Fighter official movie website

Or: When Leadership Squanders its Innovative Workers

My wife and I finally watched The Fighter (2010) for the first time on DVD. It’s an exceptional movie based on the true story of Micky Ward, a professional boxer from Lowell, Mass.

Set in the early 1990′s, the film introduces Micky Ward (portrayed by Mark Wahlberg) as an aging boxer whose champion potential is slipping away as trusted family members fail to look out for his best interests.  Between his drug-addicted brother Dicky (Christian Bale) missing training sessions and his mother Alice (Melissa Leo) mismanaging his matches, Micky Ward suffers a series of stinging defeats and considers ending his boxing career.

The Fighter led me to wonder how many people are out there today with similarly high potential being similarly squandered. Does this suggestion ring true to you?

I am certain the vast majority of people (certainly not just product marketers and product managers) have felt the same gnawing cognitive dissonance during their careers that Micky Ward felt: an awareness that one’s work and skills were somehow being stifled, but knowing neither why nor what to do about it.

I believe the root cause behind the vast majority of struggling products (and, therefore, struggling businesses) is people not living up to their potential due to a non-supportive organizational environment. Like Micky Ward’s frustrations early on in The Fighter, the core issue is a pervasive inability of people, starting with the management team, to work with one another effectively and treat each other properly.

There are many types of managerial dysfunctions that contribute to a non-supportive environment that adversely impacts people, which cannot help but adversely impact products. Here are a few that might ring true to you (though I hope not!) …

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