Of Seeing Eye Dogs and Intelligently Disobedient Business Intelligence Use and Product Marketing

June 11, 2010

Photo by Zevotron (Flickr CC)

I have written before about the risks of misusing business intelligence software and misinterpreting business intelligence data results.  To help avoid these and many other business risks, organizations should encourage employees to be “intelligently disobedient.” 

This term is from a great article by The Leader as a Mensch author Bruna Martinuzzi which cleverly presents this highly beneficial trait:

I once worked for a technology company that encouraged employees to practice what they called “Intelligent Disobedience.” The concept originates from Seeing Eye dogs: while dogs must learn to obey the commands of a blind person, they must also know when they need to disobey commands that can put the owner in harm’s way, such as when a car is approaching.

Intelligent disobedience is not about setting out to be disagreeable or arbitrarily disobeying rules for its own sake. Rather, it is about using your judgment to decide when, for example, an established rule actually hinders your organization, rather than helps it…the antonym of intelligent disobedience is blind conformity.

That blind conformity, all too rampant in weakly-run organizations with executives preoccupied with loyalty, can rear its head any number of ways, including using business intelligence/business performance management software to “do the wrong things right.”  Blind conformity can also result in incuriously sticking to conventional wisdom within product marketing or product management, resulting in, for example, a preoccupation with competitors instead of actively differentiating your products from the market.

Bruna Martinuzzi offers a number of ideas to encourage cultivating an environment of intelligent disobedience, several of which are directly applicable to the wise interpreter of business intelligence data, as well as product marketers and product managers, including the following…

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The Anti- Product Management/Product Marketing Class

May 19, 2010

I don’t know what recently reminded me of the classic 80′s comedy film Back to School, starring the one and only Rodney Dangerfield, but it occurred to me the business class attended by self-made millionare Thornton Melon (played by Rodney Dangerfield), led by the stereotypically stuffy Dr. Phillip Barbay (Paxton Whitehead), is a humorous example of an anti-product management, anti-product marketing class.

The particular piece of this funny scene I had in mind occurs early in the YouTube snippet below: Shortly after Dr. Barbay begins a lesson about the creation of a manufacturing company, Melon asks, “What’s the product [we will be making]?” After a few failed attempts to dismiss the question, an exasperated Dr. Barbay finally insists the specific product they will make “doesn’t matter” – absolute heresy for any self-respecting product marketer or product manager!  Of course, the entire snippet is well worth watching.

On the contrary, the idea, the answer to “What’s the product?” is, of course, everything to the company’s success. More on this topic soon.


Channeling 37Signals (and Kathy Sierra): Beating the Competition by Underdoing the Competition

May 10, 2010

Everything should be made as simple as possible, but not one bit simpler. – Albert Einstein

I’ve been reading Rework by 37Signals founders Jason Fried and David Heinemeier Hansson. The book is loaded with wise, relentlessly succinct and deliberately sharply-written advice to succeed in business in a web-enabled world. 

There are plenty of insights in Rework worthy of several blog entries, but one that especially jumped out at me was Jason Fried’s and David Heinemeier Hansson’s advice to “underdo the competition.” This is also one of the blunt implorements on the back cover, including: Emulate drug dealers(!) Pick a fight(!) Happily, each is elaborated upon in the book to successfully deliver a salient point.

As for underdoing the competition:

Instead of entering into a “one-upping, Cold War mentality” with competitors, “do less than your competitors to beat them. Solve the simple problem and leave the hairy, difficult, nasty problems to the competition.”  (Rework, p. 144) …

In the end, it’s not worth paying much attention to the competition anyway…Focus on competitors too much and…(y)ou wind up offering your competitor’s products with a different coat of paint. (p.148)

Simplicity is clearly a strong product differentiator.

As product examples proving their point, Jason Fried and David Heinemeier Hansson point to the increasing popularity of plain-vanilla fixed-gear bicycles that are cheap, easy to ride, and require less maintenance, as well as the Flip, a best-selling compact camcorder with no bells or whistles - except that the market has decided ”ultra simplicity” is the one bell/whistle they really need.

Actually, I found an example of my own while looking for a web-based to-do application. There are plenty of fine (and free) online organizers out there, but the one I settled upon was perhaps the simplest one available: TeuxDeux by “studio-mates swissmiss and Fictive Kin.”

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Not All Interruption Marketing is Bad

April 11, 2010

While recently browsing some business books at the local Barnes & Noble, I noticed something stuck in the middle of the book I had just pulled off the shelf. Was it an insert placed there by the publisher? No, it was a business card placed there by a hapless wannabe entrprenuer with the answers to my financial dreams:   

iStockphoto.com images

“Earn more money than you ever thought possible…this is not MLM…take charge of your future…Act on the wisdom of the immortal Napoleon Hill…Call me to find out what this amazing business is and…”                     

My immediate reaction was one of personal offense for intruding on my simple act of browsing a book, coupled with disbelief over some fool actually expecting to realize some business from a small but nonetheless particularly annoying act of interruption marketing, one-way marketing that depends on getting people to stop and pay attention to the message.                      

Interruption marketing can range from traditional media advertising, which might briefly entertain a viewer, but is usually quickly forgotten, to obnoxious actions like sticking business cards into books or getting rudely awakened from an airline nap with an in-flight announcement of a Carribean flight offer, as experienced by David Meerman Scott.

With the widespread acceptance (deservingly so) of Permission Marketing, the innovative marketing approach devised by Seth Godin, it is tempting to dismiss all interruption marketing as not worthwhile at best and downright bad at worst. So can interruption marketing still be effective in a Google search, Permission Marketing, New Rules of Marketing & PR world?   

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The Product Marketing Manager as a Plate Spinner Extraordinaire

February 10, 2010

Fellow marketing blogger Daphne Rose recently posted a smart, quick read on the seven characteristics of a great marketer. Of the seven characteristics Daphne Rose noted, I really liked the analogy she drew between product marketers and plate spinners from the legendary Ed Sullivan Show. I am old enough (barely old enough – honest!) to vaguely recall watching plate spinner Erich Brenn in 1969, available in this YouTube video:

Daphne Rose commented, “Like the plate spinners on the old Ed Sullivan show, GMs are gifted time managers. It’s second nature for them to keep everything in motion – successfully.” I agree for the most part, except that time management is not inate, it is/can be learned.  Reflecting further on the idea of the product marketer as a plate spinner I came up with some more observations beyond time management I hope you enjoy and ring true to you…

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“Everything I Know About Business (and Life) I Learned From…Poker? Or Maybe Slaying Dragons…?

January 23, 2010

Quick! Think of a subject; any subject. Now think of any kind of game/pastime/hobby. Got it? You’ve just completed a Mad Lib:           

Everything I know about        [subject]          

I learned from      [game/etc.]      .          

You just might have a new best-selling book (or at least a blog post) topic now!            

Ever since Robert Fulghum wrote about everything he learned in kindergarten, it seems like there is a lot of writing out there with a similar “Everything I know about…” theme – lots of it snarky parody, but many clever writings, too.    

I thought about this after reading “Everything I Know About Business I Learned from Poker,” written by Zappos CEO Tony Hsieh, an idea appearing in the What Matters Now e-book (compiled by Seth Godin), which I just wrote about here. Tony Hsieh provides a clever explanation how poker has taught him about financials, strategy, education and culture, excerpted from Tony Hsieh’s excellent blog.  (As I have mentioned before, any company whose CEO is writing an informative, thought-provoking blog has a competitive advantage in leadership).  

Still, it’s easy to take the idea too far: unlike business, poker has a much higher level of luck that can’t be reduced through proactive work (think effective product marketing and management, etc.). In poker, it’s often better to be “lucky” than “good”!

Today poker is very widely regarded as very “cool.” That said, I have a great deal of respect for someone willing to share an “Everything I know…” insight using a game, pastime, hobby, etc. that is, well, definitely not perceived as “cool” by popular culture.            

For that I wish to honor Chad Henderson of Oklaholma City: Everything he needs to know about life he learned from…Dungeons and Dragons.  (Thanks to BoingBoing for their original posting on this.)     Read the rest of this entry »


What Matters Now: “Glittering Paragraphs” of Bright Ideas

January 19, 2010

Anybody can have ideas – the difficulty is to express them without squandering a (stack) of paper on an idea that ought to be reduced to one glittering paragraph. - Mark Twain

Photo by: cayusa (Flickr CC)

Thanks to Bruna Martinuzzi, author of The Leader as a Mench, for sending me just before the holiday break a copy of What Matters Now, a free e-book compiled by marketing author and visionary Seth Godin.

Over 70 authors, executives, and entrepreneurs each share an idea, using no more than a couple of “glittering paragraphs,” for you to think about and act upon in 2010 and beyond.

Among my personal favorites that are food for thought related to marketing and personal branding:

As much as I am an advocate for blogging, being networked on LinkedIn, etc., author and entrepreneur Howard Mann shares his idea on being too Connected:

There are tens of thousands of businesses making many millions a year that still haven’t heard of twitter, blogs or facebook…Have they missed out or is the joke on us?…More megaphones don’t equal a better dialogue…

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Marketing Business Intelligence Software Like…a 1980s Real Estate Seminar?

January 16, 2010

It’s no earth-shattering statement, nor is it a flattering commentary on our society: ads featuring attractive, provocative women have a proven track record selling everything from cars to beer to men’s fragrances to hokey get rich quick real estate plans, advertised on hilarious late night TV ads in the 80′s.

But can it sell Business Intelligence software?

Should it?

There is a video ad that seems to think so, which I stumbled upon via a fellow WordPress blogsite “Integrate the Clouds.”

The ad in question is here (SFW):

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Be a Dogged (Not Dog!) Product Marketer

December 14, 2009

Barbara Tallent is a former product marketing manager turned CEO, who today is co-founder of LiveBinders, a social bookmarking application. I first connected with Barbara Tallent about three years ago after reading her informative article, From Product Manager to CEO. The topic of advancing from product marketing and product management to the CEO office is a very popular topic on this blog.

Earlier this year Barbara led a thought-provoking webinar that asked the question, Why are there so few Great Product Managers?  Rymatech has a recording of this webinar on their very useful Product Management View website

In preparing for her webinar, Barbara Tallent interviewed six CEOs on a confidential basis to get their perspective on why there are so few great product managers. Much to her chagrin as a former product marketing manager, these CEOs were fairly jaded about the product marketing function: “I’ve never really worked with a great product manager,” one CEO told Barbara (and to think that CEO had worked with Barbara earlier in his career!). Others drolly mused, “Why aren’t there any great product managers?”

Another product manager turned CEO readily agreed that product marketing is “a really tough job,” for a number of reasons:

  • The CEO, VP Development, VP Sales and sales team, etc. all see small portions of the overall product marketing job and assume what they see is all the product marketer does.
  • Very few metrics – not all product marketers are judged based on sales success
  • Risk of being the “fall guy” – product marketers and managers might be blamed if some issues with the product and/or sales levels come up; going back to the familiar refrain that the PM/PMM has all the responsibility and none of the line authority.

OK, now here’s the good news: There is ample reward to go with the above risk. CEOs also viewed product marketing and management as a key source of future company leadership.

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“I Love Tschotskes, Lots of Tschotskes” … Come on, Everybody Sing!

November 14, 2009
Google_Silly_Putty1

Source: Tamar Weinberg (Flickr CC), self-proclaimed Schwag (Swag) Addict.

Note: I categorized this post as product marketing, but this really falls under marketing communications… oh well… Also, to experience the full dry, wannabe-comedic effect of this post, imagine Andy Rooney is reading this post to you.

The quality of a trade show is highly inverse to the number of tschotske hunters trolling for swag.  I’ve manned trade shows where I basically spent the day “feeding the bears” (with tschotskes).  My former employer wisely chose not to return to that show.

I also recall another tradeshow, held in the same venue for two years in a row, in which a local fellow, making the most of his free exhibit hall pass, showed up both years explaining he collected ball point pens as a hobby and whether my company giving any away.  Sorry, no pens here, for either year. I am grateful that the two higher ed technology conferences I just returned from were the polar opposite of those mulligan events and highly worthwhile!

Still, whether you call them tschotskes, trash and trinkets, giveaways or swag, you want to give your visitors something at trade shows.  Ideally, you want your tschotske to be something of interest and useful, such that they want to keep it for a long time, and ideally of some direct relevance to your company.  Touring the booths at a recent conference, I came across a number of interesting tschotskes:

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