With a new football season well under way, I thought people might enjoy this blast from the past:
We all know that “catching people doing things right” and recognizing their good work is a tactic of a winning manager. Doing so boosts morale and helps motivate more people to do more things right. It also avoids the potentially serious pitfalls of setting financial incentives for certain worker behavior.
And then there’s another school of thought focused instead on catching workers doing the wrong things, led by the legendary Terrible Terry Tate.