My name is Sherlock Holmes. It is my business to know what other people do not know. — The Adventure of the Blue Carbuncle
Sherlock Holmes may be well over 125 years old, but he’s never been more alive and well. The world seems more captivated by Sir Arthur Conan Doyle’s legendary London detective than ever before.
It’s no coincidence that heightened interest in Sherlock Holmes coincides with the rapidly accelerating, proliferating sources of information around us: databases, documents, social media, web content and much more. Like Sherlock Holmes, we all want to make sense of seemingly unrelated information and be smarter than everyone else — or at least outsmart the competition, outsmart criminals and fraudsters, outsmart seemingly intractable business problems.
A quick review of Conan Doyle’s novels and short stories reveals Sherlock Holmes shared useful advice on effectively accessing, analyzing, and unifying information. His advice rings truer than ever in today’s increasingly information-rich but insight-deficient world.
Sherlock Holmes on Big Data Analytics and Information Management
Now the skillful workman is very careful as to what he takes into his brain-attic. He will have nothing but the tools which may help him in doing his work, but of these he has a large assortment, and all in the most perfect order. — A Study in Scarlet
Holmes draws a wise distinction regarding information of direct, immediate impact that one should remain continuously aware of and be ready to act upon. And today there is indeed “a large assortment” of information exists across a wide assortment of sources — databases, CMS, email, SharePoint, web and other information silos:
A man should keep his little brain-attic stocked with all the furniture that he is likely to use, and the rest he can put away in the lumber-room of his library, where he can get it if he wants it. — The Five Orange Pips
A “lumber room” in Holmes’ late 19th century Britain stored replaced furniture and related items, particularly in a wealthy Briton’s mansion. As all furniture was custom-made and of possible future use, it would be stored rather than sold or discarded. With the advent of innovations including Hadoop, organizations now have Big Data “lumber rooms” that enable efficient, cost-effective capture and retention of huge volumes of information.
Bringing “perfect order” to these far-flung, siloed information sources by readily combining them for easy access and analysis remains one of today’s most critical challenges. Those organizations that conquer this challenge and eliminate information silos will solve key business problems and identify new business opportunities ahead of the competition.
Sherlock Holmes on Analytic Thinking and Agile Business Intelligence
It is of the highest importance… to be able to recognize, out of a number of facts, which are incidental and which vital. Otherwise your energy and attention must be dissipated instead of being concentrated. — The Reigate Puzzle
For decades, business intelligence (BI) systems have provided managers with reports and dashboards that boil down detailed structured data (databases, data warehouses) into performance metrics trended over time — in an effort to provide quick focus on the vital facts.
However, KPIs alone cannot tell you the whole story about the business; even worse, misguided managers may end up superficially ‘managing to the metric’ instead of managing the business itself:
You see, but you do not observe. The distinction is clear. — A Scandal in Bohemia
As an example I explored in a recent article, Starbucks CEO Howard Schultz wrote in 2008 that Starbucks’ had lost its way in large part due to management overlooking ongoing business missteps in favor of focusing on a single metric which proved to be a poor indicator of the company’s true health:
There is nothing more deceptive than an obvious fact. — The Boscombe Valley Mystery
Simply put, the numbers can tell you what is happening, but the most effective managers of leading organizations will also insist on understanding why.
There are few people able to deduce what the steps were which led up to a given result. This is the power of reasoning backwards, or analytically. — A Study in Scarlet (paraphrased)
The most successful managers are those who think analytically; they refuse to merely accept performance metrics at face value, choosing instead to gain a deep, “root-level” understanding of the company’s operations and customers. Doing so requires asking probing, in-depth “get your hands dirty” business questions. Getting the answers to such vital questions requires the ability to go beyond numbers alone and gain complete agile business intelligence drawn from the entire spectrum of enterprise information — structured and unstructured, internal and external.
On a final related note, one of the most memorable Sherlock Holmes stories featured the detective solving the case of a stolen racehorse and its murdered trainer:
[Police inspector:] “Is there any point to which you would wish to draw my attention?”
[Sherlock Holmes:] “To the curious incident of the dog in the night-time.”
“The dog did nothing in the night-time.”
“That was the curious incident.” — Silver Blaze
Holmes solved the mystery in part by observing the guard dog did not bark, concluding the intruder was not a stranger to the dog. Sherlock Holmes’ brilliance lies in his uncanny ability to carefully observe information and joining together seemingly unrelated facts to assemble a complete picture of a crime.
By unifying and presenting all related enterprise data and content, your organization gains a complete, 360 degree view of your business that new analytic insights to solve new challenges:
If you have all the details of a thousand [past crimes] at your finger ends, it is odd if you can’t unravel the thousand and first. — A Study in Scarlet
Note: This article was originally written for Attivio, Inc. and also appears on the SmartData Collective.